How can we help?

FAQ

About Our Hair

What is the quality of our hair?

We provide Malaysian & Indian Virgin Human Hair for stock wigs.

Malaysian Virgin Hair is 100% natural and unprocessed human hair. It’s the absolute highest quality hair available on the market. It has not been colored, dyed, bleached, or chemically processed in anyway. So this hair can be washed, blow dried, bleached, colored, and curled & styled with heated tools when you receive it. 

Indian Human Hair is 100% natural and soft and smooth human hair. It has not been colored, dyed, bleached, or chemically processed in anyway. So this hair can be washed, blow dried, bleached, colored, and curled & styled with heated tools when you receive it.

NOTE: No matter how good our hair quality is, please DON’T style it or dye it too frequently, the heat or chemical will make the hair easily get dry and tangled.

Cap Construction

13x6" LACE WIG

  • Lace front wig means hair were 50% hand tied and 50% machine waved to the wig cap. Manufactured with a cap and a thin lace sewn on top of the cap, each strand of hair was sewn into the lace.
  • Free Parting: 13x6" means the lace area is with 13" wide & 6" deep for free parting and versatile styles.
  • Installation: Normally needs glue for installation and secure the sideburns part. Installation normally within 10 minutes.
  • Versatile: You can wear your hair in low ponytail. More affordable than Full Lace Wig due its 50% machine waved procedure. Beginner friendly, easy to apply and ready-to-go.

CLOSURE WIG

4x4" / 5x5" / 7x5"

A closure wig is a special type of wig featuring a hairpiece, called a closure, which is sewn on top of the wig cap. The purpose of this closure is to create an illusion of a natural hairline and scalp area. This not only improves the wig's overall appearance but also provides versatility as you can part your hair in any direction within the closure area.

  • 4x4" / 5x5" / 7x5" Differences

Lace Area: which is 4"x4" wide, 5"x5" wide & 7" wide 5" Deep parting space. With wider lace area, the more parting space you can get. But all closure wig can at least get Middle Part, Side Part & C Part.

  • Installation: No Glue Needed! Only 1-3 Seconds Installation - Wear & Go
  • Why MyFirstWig Closure Wig is Glueless? All of our wigs is with Elastic Band & Adjustable Strap, so you don't need to use glue or gel to fix it tight for wearing.
Can the hair be styled or colored?

Can the hair be straightened or curled?

YES, all our hairs are 100% Human Hair, so treat it as your own. You can curl and straighten the hair as desired. However, DONT do it too frequently, the heat will make the hair easily get dry and tangled.

Can the hair be colored /dyed?

YES, you can color our hair. As a general rule it is easier to darken the hair than to lighten the hair. We highly recommend you have your professional hairdresser dye the hair for you. Coloring by yourself will take a risk of not coming out the shade you want. If you can’t get to a salon, please always use good quality hair products and test a small sample first.

How to care the hair?

1. When you are brushing your hair,be gentle! You must always use a wide tooth comb to brush hair from the bottom up, small sections at a time. For CURLY hair please detangle it when in water with conditioner. DONT comb it after it is dry, otherwise it will cause tangling and matting. Without the proper treatment, your hair will get damaged quickly.

2. Use good brand hair care products such as Pantene or Keracare to keep your hair soft. Avoid hair products that contain alcohol because it makes hair dry. Chemical agents are widely used to add curl to straight hair and to loosen curls in curly hair. These products can permanently alter the structure of the hair. These compounds can also cause severe hair loss from over processing. Never use perms or relaxers on damaged hair.

3. Wash and condition hair regularly. Detangle hair gently before washing. Wash it gently in one direction only with warm water and some mild shampoo following with conditioner. Rinse it carefully and let it air dry. DONT rub the hair or press it to hard while washing it.

4. Deep wavy or curly hair always needs more maintenance than wavy or straight hair.

5. Always braid your hair before going to bed, swimming or exercising. Never sleep with wet hair.

6. Prolonged sun, water and wind exposure can damage the hair. It is also advised that you keep hair from coming into contact with saltwater and chlorine water as these factors can also contribute to the wear.

What is Yaki & Silky texture?

Yaki texture is process we do to your wig that adds a micro kink to the hair strands to mimic Africa-American people relaxed hair.

The silky straight hair texture is the natural state of the Indian Hair as it comes from the donor. It is look like the wig of Caucasian. If you are Caucasian, we recommend you choose silky texture.

Ordering

What size should I buy?

In order to buy the lace wigs which can perfectly fit you, you should take your measurements carefully. Before you start pin hair as flat and as tight as possible before taking the measurements. This will eliminate bulges that distort head contours.

1. Circumference: Measure all around the head. Position tape measure so its edge follows the hair line around the head and nape of the neck.
2. Front to Nape: Measure from hairline at center of forehead straight back over crown to center of hairline at nape of neck.
3. Ear to Ear across forehead: At front of ear, measure from hairline at base of sideburn, up across the hair line along forehead to same point in front of other ear.
4. Ear to Ear over top: Measure from hairline directly above the ear across top of head to the hairline directly above the other ear.
5. Temple to Temple round back: From temple to temple across the back of head.
6. Nape of Neck: Measure the width of hairline across the nape of the neck.

________________

💗Need further help?

Contact us via service@myfirstwig.co.uk to get more details and instruction.

Order Placement

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method for goods - we will ship your package out in usually 4-7 business days (not delivery).

Our support team is always happy to guide you at any step!

Payment Method

We accept Credit Card (Visa/Amex/Master), PayPal, AfterPay (Clearpay), ApplePay and Debit Card, Western Union, Bank Transfer.

Can I cancel my order?

Stock Orders

All stock order information can be freely changed and cancelled within 72 business hours & before shipment. Once beyond that time, some handling fee will be charged.

Custom Orders

All custom orders can change detailed information and be cancelled freely within 48 hours once placing the custom order. A 10% handling fee will be deducted off the total for the change or cancellation of custom wigs after 48 hours.

Is there any tax?

Myfirstwig never charge any tax fee from customers. There is no tax fee for most orders. But the custom charges Value-Added Tax from only a few customers(since Brexit). It's usually about £10. Sorry for the inconvenience.

Need help?

MyFirstWig Customer Care Team is always ready to assist you. Please choose from the following options for information about your order, product information, store locations, and more. 

Email: service@myfirstwig.co.uk

WhatsApp: +852 5697 9345

Business hours: Sun-Thurs | 9:00pm-5:00am EDT

Shipping, Returns & Exchanges

UK Free Shipping & 20 Days Hassle-Free Returns.

Shipping & Delivery

We offer FREE SHIPPING to United Kingdom, Ireland, Netherlands, Switzerland, France, Germany etc..

Shipping Company:

We mostly use FEDEX to ship orders.

Regular Processing Time Frame:

For non-curly wigs, processing time takes 3-5 working days.

For curly wigs, processing time about 7-10 working days.

*There may be some delays for processing orders during our peak season. Sincerely appreciate your understanding.

Shipping Time Frame:

After we finished processing your hair (Regular Processing Time as above), it usually takes 4-7 working days for shipping.

------

**If you are in other countries, we recommend you shop from our main website: Myfirstwig.com Sorry for the inconvenience and hope you can understand.

Return Policy

Your 100% satisfaction is important for us. We offer a 20-days Return & Exchange Policy. Return freight needs to be paid by yourself.

What wigs can be Returned/Exchanged?

ONLY eligible wigs (Including non-altered, no damage, unwashed, no hair cut, no hair dye, etc) can be exchange/returned. If you want to exchange/return, please contact us in 15 days once receiving goods, which means your return/ exchange request is gladly received.

How to Exchange/Return the wig?

Please send emails to service@myfirstwig.co.uk and including the followings:

1. Pictures of the wig (showing the wig no lace cut, no damage, unwashed, no hair cut, no hair dye) 

2. Exchange or Return Service you are requiring.

3. Reason of Exchange/Return

Attention please:

Tracking number for the returned package needs to be provided within 15 days from the day CSR give the return address. After 15 days we will assume that the product is satisfactory and no exchange/return is necessary. Customers can enjoy one time free exchange(Return postage is on buyer)

*For those self-return or self-exchange, our customer service have rights to refuse.

Exchange Policy

Your 100% satisfaction is important for us. We offer a 20-days Return & Exchange Policy:

What wigs can be Returned/Exchanged?

ONLY eligible wigs (Including non-altered, no damage, unwashed, no hair cut, no hair dye, etc) can be exchange/returned. If you want to exchange/return, please contact us in 15 days once receiving goods, which means your return/ exchange request is gladly received.

How to Exchange/Return the wig?

Please send emails to service@myfirstwig.co.uk and including the followings:

1. Pictures of the wig (showing the wig no lace cut, no damage, unwashed, no hair cut, no hair dye) 

2. Exchange or Return Service you are requiring.

3. Reason of Exchange/Return

Attention please:

Tracking number for the returned package needs to be provided within 15 days from the day CSR give the return address. After 15 days we will assume that the product is satisfactory and no exchange/return is necessary. Customers can enjoy one time free exchange(Return postage is on buyer)

*For those self-return or self-exchange, our customer service have rights to refuse.

Refund Policy

For Order Exchange:

Once our co-workers in the United States receive your parcel and ensure the intact wig, we will exchange the wig for you and refund you if there is price difference within 48 business hours.

For Order Return:

Once our co-workers in the United States receive your parcel and ensure the intact wig, we will refund you the full payment within 48 business hours.

For Order Cancellation:

Once you confirm the order should be cancelled, we will cancel the order within 48 business hours.

Privacy Policy, Terms & Conditions

Privacy Policy

This privacy policy discloses the privacy practices for Myfirstwig. This privacy policy applies solely to information collected by this web site.

Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information (such as name; address; phone number; e-mail address; credit card number; gender; language preference; and merchandise category preferences) that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Changes to our policy
If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on August 6, 2013.

Online Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.

Your consent
By using our site, you consent to our privacy policy.

Terms and conditions

We take your privacy seriously and this privacy statement explains how myfirstwig.co.uk (collectively, “we,” “us,” or “our”) collect, use, share and process your information.

 

Collection and Use of Personal Data

Personal data is information that can be used to directly or indirectly identify you.Personal data also includes anonymous data that is linked to information that can be used to directly or indirectly identify you.Personal data does not include data that has been irreversibly anonymized or aggregated so that it can no longer enable us, whether in combination with other information or otherwise, to identify you.

 

Promoting safety and security

We abide by the principles of legality, legitimacy, and transparency, use, and process the least data within a limited scope of purpose, and take technical and administrative measures to protect the security of the data.We use personal data to help verify accounts and user activity, as well as to promote safety and security, such as by monitoring fraud and investigating suspicious or potentially illegal activity or violations of our terms or policies.Such processing is based on our legitimate interest in helping ensure the safety of our products and services.

 

Here is a description of the types of personal data we may collect and how we may use it:

What Personal Data We Collect

ⅰ. Data you provide:

We collect the personal data you provide when you use our products and services or otherwise interact with us, such as when you create an account, contact us, participate in an online survey, use our online help or online chat tool.If you make a purchase, we collect personal data in connection with the purchase.This data includes your payment data, such as your credit or debit card number and other card information, and other account and authentication information, as well as billing, shipping, and contact details.

ⅱ. Data about use of our services and products:

When you visit our websites, we may collect data about the type of device you use, your device's unique identifier, the IP address of your device, your operating system, the type of Internet browser that you use, usage information, diagnostic information, and location information from or about the computers, phones, or other devices on which you install or access our products or services.Where available, our services may use GPS, your IP address, and other technologies to determine a device's approximate location to allow us to improve our products and services.

 

How We Use Your Personal Data

Generally speaking, we use personal data to provide, improve, and develop our products and services, to communicate with you, to offer you targeted advertisements and services, and to protect us and our customers.

ⅰ. Providing, improving, and developing our products and services and advertising:

We use personal data to help us provide, improve, and develop our products, services, and advertising.This includes using personal data for purposes such as data analysis, research, and audits.Such processing is based on our legitimate interest in offering you products and services and for business continuity.If you enter a contest, or other promotion, we may use the personal data you provide to administer those programs.Someof these activities have additional rules, which may contain further data about how we use personal data, so we encourage you to read those rules carefully before participating.

ⅱ. Communicating with you:

Subject to your prior express consent, we may use personal data to send you marketing communications in relation to our own products and services,and communicate with you about your account or transactions, and inform you about our policies and terms.If you no longer wish to receive email communications for marketing purposes, please contact us to opt-out. We also may use your data to process and respond to your requests when you contact us.Subject to your prior express consent, we may share your personal data with third party partners who may send you marketing communications in relation to their products and services.Subject to your prior express consent, we may use personal data to personalize your experience with our products and services and on third-party websites and applications and to determine the effectiveness of our promotional campaigns.

 

NOTE: For any of the uses of your data described above that require your prior express consent, note that you may withdraw your consent by contacting us.

 

Definition of "Cookies"

Cookies are small pieces of text used to store information on web browsers.ookies are widely used to store and receive identifiers and other information on computers, phones, and other devices.We also use other technologies, including data we store on your web browser or device, identifiers associated with your device, and other software, for similar purposes.In this Cookie Statement, we refer to all of these technologies as "cookies."

 

Use of Cookies

We use cookies to provide, protect, and improve our products and services, such as by personalizing content, offering and measuring advertisements, understanding user behavior, and providing a safer experience.Please note that the specific cookies we may use vary depending on the specific websites and services you use.

 

Disclosure of Personal Data

We make certain personal data available to strategic partners that work with us to provide our products and services or help us market to customers.Personal data will only be shared by us with these companies in order to provide or improve our products, services, and advertising; it will not be shared with third parties for their own marketing purposes without your prior express consent.

 

Data Disclosure or Storage, Transfer, and Processing

ⅰ. Fulfilment of legal obligations:

Due to the mandatory laws of the European Economic Area or the country in which the user lives, certain legal acts exist or have occurred and certain legal obligations need to be fulfilled.Treatment of personal data of EEA residents ---As described below, if you reside within the European Economic Area (EEA), our processing of your personal data will be legitimized: Whenever we require your consent for the processing of your personal data such processing will be justified pursuant to Article 6(1) of the General Data Protection Regulation (EU) ("GDPR").

ⅱ. For the purpose of reasonable implementation or application of this article:

We may share personal data with all our-affiliated companies.In the event of a merger, reorganization, acquisition, joint venture, assignment, spin-off, transfer, or sale or disposition of all or any portion of our business, including in connection with any bankruptcy or similar proceedings, we may transfer any and all personal data to the relevant third party.We may also disclose personal data if we determine in good faith that disclosure is reasonably necessary to protect our rights and pursue available remedies, enforce our terms and conditions, investigate fraud, or protect our operations or users.

ⅲ. Legal Compliance and Security or Protect Other Rights

It may be necessary—by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence—for us to disclose personal data.We may also disclose personal data if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate.

 

Children

Our products and services are intended for adults.Accordingly, we do not knowingly collect, use, or disclose data from children under 16.If we learn that we have collected the personal data of a child under 16, or the equivalent minimum age depending on the jurisdiction, we will take steps to delete the data as soon as possible.Please immediately contact us if you become aware that a child under 16 has provided us with personal data.

 

Your Rights

We take reasonable steps to ensure that your personal data is accurate, complete, and up to date.You have the right to access, correct, or delete the personal data that we collect.You are also entitled to restrict or object, at any time, to the further processing of your personal data.You have the right to receive your personal data in a structured and standard format.You may lodge a complaint with the competent data protection authority regarding the processing of your personal data.To protect the privacy and the security of your personal data, we may request data from you to enable us to confirm your identity and right to access such data, as well as to search for and provide you with the personal data we maintain.There are instances where applicable laws or regulatory requirements allow or require us to refuse to provide or delete some or all of the personal data that we maintain.You may contact us to exercise your rights. We will respond to your request in a reasonable timeframe, and in any event within 30 days.

 

Third-Party Websites and Services

When a customer operates a link to a third-party website that has a relationship with us, we do not assume any obligation or responsibility for such policy because of the third party's privacy policy.Our websites, products, and services may contain links to or the ability for you to access third-party websites, products, and services.We are not responsible for the privacy practices employed by those third parties, nor are we responsible for the information or content their products and services contain.This Privacy Statement applies solely to data collected by us through our products and services.We encourage you to read the privacy policies of any third party before proceeding to use their websites, products, or services.

 

Data Security, Integrity, and Retention

We use reasonable technical, administrative, and physical security measures designed to safeguard and help prevent unauthorized access to your data, and to correctly use the data we collect.We will retain your personal data for as long as it is necessary to fulfill the purposes outlined in this Privacy Statement, unless a longer retention period is required or permitted by law.

 

Changes to this Privacy Statement

We may periodically change this Privacy Statement to keep pace with new technologies, industry practices, and regulatory requirements, or among other reasons.Your continued use of our products and services after the effective date of the Privacy Statement means that you accept the revised Privacy Statement.If you do not agree to the revised Privacy Statement, please refrain from using our products or services and contact us to close any account you may have created.

 

Contact Us

If you have any questions regarding this Privacy Statement or its implementation, here is how you can reach us: service@myfirstwig.co.uk